Paid Internship in Field Reception and Reservations in Verona, Italy

Job Description

Internship Vacancy

Company Description

Join a prestigious hospitality group renowned for its commitment to excellence and unparalleled guest experiences. With a legacy of delivering luxury services, we pride ourselves on a warm atmosphere and a team dedicated to making every stay memorable. Our properties in the heart of beautiful cities are designed to cater to the most discerning travelers, ensuring every guest feels at home.

Location

Verona, a city rich in history and romance, is famous for its stunning architecture, art, and vibrant culture. Home to the iconic balcony of Romeo and Juliet, it offers a unique blend of ancient charm and modern amenities. Explore the picturesque streets, taste exquisite Italian cuisine, and indulge in world-class shopping, all while contributing to a remarkable hospitality experience.

Internship Role: Reception / Reservations Intern

As a Reception / Reservations Intern, you will play a crucial role in delivering exceptional customer service and supporting the daily operations of our front desk team. Your responsibilities will include:

• Greeting guests with a warm and friendly demeanor.
• Managing incoming reservations and checking guests in and out.
• Providing information about hotel services, local attractions, and events.
• Assisting with telephone inquiries and maintaining accurate records.
• Coordinating with housekeeping and maintenance to ensure room readiness.
• Handling guest feedback and resolving issues in a professional manner.

Job Requirements

• Currently enrolled in a hospitality management program or related field.
• Strong communication skills in English and Italian; additional languages are a plus.
• Proficient in computer skills, with experience in reservation systems preferred.
• Excellent organizational and multitasking abilities.
• Availability to work flexible hours, including weekends and holidays.

Personal Requirements

• Passionate about customer service and hospitality.
• Positive attitude with a proactive approach to problem-solving.
• Ability to work effectively in a team and independently.
• Attention to detail and a genuine desire to learn and grow.
• Adaptable to a fast-paced environment.