Paid Customer Service Internship in Parma, Italy

Job Description

Company Description

We are a leading player in the global market, renowned for our commitment to excellence in customer service and innovation. With a presence in over 30 countries, our Parma branch is dedicated to providing outstanding support to our clients while fostering a vibrant workplace culture. Our mission is to build strong customer relationships by understanding their needs and delivering tailored solutions.

Internship Position: Customer Service Intern

We are seeking a motivated Customer Service Intern to join our dynamic team in Parma. This is an exciting opportunity for individuals who are looking to gain hands-on experience in customer service within a highly respected company.

Tasks and Responsibilities

• Assist customers with inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Support the customer service team in managing service orders and handling complaints effectively.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.
• Participate in team meetings to discuss service enhancements and share customer insights.
• Support the development of customer service materials such as FAQs, guides, and training documentation.

Job Requirements

• Currently pursuing a degree in Business Administration, Communications, or a related field.
• Strong verbal and written communication skills in both Italian and English.
• Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus.

Personal Requirements

• High level of empathy and a customer-centric attitude.
• Ability to work well in a team-oriented environment.
• Detail-oriented with excellent organizational skills.
• Open to feedback and eager to learn and grow within the company.

About Parma

Parma is a charming city located in northern Italy, known for its rich history, delectable culinary traditions, and vibrant cultural scene. Home to stunning architecture and a flourishing arts community, Parma offers a perfect backdrop for both personal and professional growth. It is a city where ancient Roman influences blend seamlessly with modern innovations, making it an inspiring place to live and work.